Frequently Asked Questions

Can I get coverage if I do not have Warranty or ESP Coverage at this time?

Yes, we offer coverage as far out as 20 model years. If you do not currently have coverage, we do require a 60 day plus 500 mile hold period for all claims. If your current coverage expires in less than 30 days, we require a 30 day plus 300 mile hold period for claims. If you have current coverage that is still active for 30 days or more, we require a 30 day plus 300-mile hold on tire and wheel claims. There is no holding period if you are currently covered by a plan you purchased from us previously. 

 

When is the best time for me to buy my Extended Service Plan?
Buying your plan within the first 30 days of purchasing your new bike locks you into the best pricing. If you are under factory warranty but outside of 30 days, it is wise to buy sooner than later. Not only do you lock in the best pricing possible but many parts of our coverage become active after 30 days. Things like our tire and wheel coverage (optional), towing, rental, and lodging reimbursement are all things we offer that your factory warranty does not.

 

Do I still have coverage if I have aftermarket performance upgrades?
Yes, under the Performance Plus ESP, even your AFTERMARKET CUSTOM PARTS are covered under the warranty. These would include larger intake and high flow exhaust, cam upgrades, increased displacement kits, and moderate cylinder head modifications. Normally covered failures would still be covered if upgrades are performed by a qualified repair facility and the upgrades performed are not deemed responsible for the failure. Proof of proper tuning of any combination is also required as well as a build sheet detailing modifications. Under the standard plan, you will not have coverage on the upgraded components themselves, coverage will be only on the original equipment components unless those failures are due to the performance upgrades performed. If you upgrade to the Performance Plus ESP, even those performance upgrades are covered. Of course, if there are any signs of misuse, abuse, or rider error, there will be no coverage of failures. We also will not cover any failures of vehicles equipped with turbochargers, superchargers, or nitrous oxide.

 

Do I still have coverage if my bike has an aftermarket tuner?
Yes, your plan will still cover all normally covered failures if you have an aftermarket tuner, so long as the tuner has been installed, calibrated, or preferably dyno-tuned, by a qualified installation and tuning facility. The only failures not covered would be any failure of the aftermarket tuner itself, or failures deemed caused by the aftermarket tuner or failure of the tuner.

 

Is this my motorcycle manufacturer's official extended service plan?
No. We have our own third party administrated Extended Service Plan, which offers the same coverage for a fraction of the price of your Harley-Davidson, BMW, Honda, Yamaha, Indian, or other Extended Service Plan. Plus, we are personally involved in every contract and claim to ensure the best possible outcome for our clients.

 

What does your Extended Service Plan cover?
​Nearly any mechanical and electrical component/parts covered under your Factory Warranty are covered under this Extended Service Plan. Our contract is what is considered an “exclusionary contract”. Meaning, if a part is not listed under the items that are not covered, then it IS covered.

 

What does your Extended Service Plan NOT cover?
The majority of our exceptions are cosmetic issues, wear items or routine maintenance. These items are limited to antenna masts, mirrors, final drive chain or belt, rear-drive sprocket, clutch discs, audio speakers and wiring, frame (unless integrated oil/fuel tank), glass, lenses, sealed beams, light bulbs, battery, fuses, fusible links, mufflers or baffles, belts, rubber hoses, lines and clamps, body parts, windshield or mounts, brake pads, spark plugs, spark plug wires, exhaust system, tires, wheels, or spokes (unless covered under optional tire and wheel package), filters or filter housings, trim, upholstery, or paint. We also do not cover failures caused by rust or corrosion, physical damage, or neglect.

 

How does this plan compare to a factory endorsed plan?
​Our Extended Service Plan covers the same parts and labor as your Manufacturer's endorsed Extended Service Plan. We also do not deny coverage of your power train simply because of a tuner, intake, exhaust, or cams. Plus, the deductible is always $50 for the standard plan, $100 for the Performance Plus ESP. Your deductible from your Dealer’s Extended Service Plan may vary if you take it to another Dealership or a Licensed Mechanic shop. It doesn’t matter where you get your repairs, if it is a State Licensed Repair Shop, the deductible is $50 or $100! The claims process is very easy and can be completed by You or the Service Writer. Once authorization is obtained and the repairs are performed, the bill is paid over the phone with a credit card. This streamlined process will get you back on the road faster!

 

How are claims made?
​In the event of a claim, the process is very easy.

• Return your motorcycle to any PPESP authorized dealer or state-licensed repair facility in the United States or Canada during normal service department hours.

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• Provide the repair facility with a copy of your contract or membership card.

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• The service department manager must obtain your authorization to inspect and/or tear down your motorcycle to determine the cause of the failure and cost of the repair.

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• You or the Repair Facility must call the Administrator at 844-778-9175, to verify coverage and obtain a Claim Authorization Number for claims.

The service center is paid over the phone with a credit card. If this is not possible, you can obtain authorization, pay the repair bill, and be reimbursed for a covered repair directly via a check.

 

Is my motorcycle eligible?
​We offer coverage as far out as 20 model years, up to 50,000 miles or 12 model years, and up to 75,000 miles for most major manufacturers. We do not currently offer coverage for “home-built” motorcycles, trike conversions, or sidecar equipped models. Other things such as frame modifications, turbo or superchargers may restrict coverage for your motorcycle. 
This contract assists with any future breakdowns and isn't designed to recondition current mechanical issues. If there are known or unknown repairs needed, they need to be corrected outside the scope of this contract.

 

When does my extended service plan start?
​This Extended Service Contract supplements the factory warranty and coverage continues until the contract’s expiration date. The purchased term (3 – 7 years) is effective from the day the factory warranty begins. If you are purchasing coverage for a motorcycle no longer covered by the factory warranty or extended service plan, there is a 60 day plus 500 mile hold before your contract becomes active.
Example 1: Customer purchases the 5-Years Extended Service Contract on the day they purchase their brand-new motorcycle. The factory warranty begins and runs for 24-months. The Extended Service Contract is effective the same day and runs for 5 Years or 60 months; essentially extending coverage and benefits for 36 additional months beyond the factory warranty (5 years).​
Example 2: Customer purchases the 4-Year Extended Service Contract, 30-days prior to the factory warranty expiring on their motorcycle. The Extended Service Contract’s effective date is from the factory warranty’s effective date through 4 years; extending coverage 2 years after the factory warranty expires. Remember the 4-year new contract is less expensive than the 2-year used contract.
Example 3: Customer’s current Extended Service Plan is expiring on their motorcycle in 30-days. They purchases the 2-Year Extended Service Contract. The effective date of the extended service contract is the day following the current plan’s expiration. The new contract will expire in 24 months (2 years) from that date. 
Example 4: Customer has no current warranty or extended service plan in place. The new contact will take effect 60 days and 500 miles after the purchase date of the new plan.

 

Can the contract be transferred if I sell prior to expiration?
​Yes! Any remaining coverage on the Extended Service Contract and Tire & Wheel Contract can be transferred during a private party sale. This can help increase the value of your bike. The Contracts can also be canceled for a refund in the event of a loss, trade-in, or customer request.

 

Will my local dealer know that I purchased the Extended Service Contract?
When you bring your bike in for service or repairs, you will show your membership card to the service writer. This will notify them of your coverage. From there the Service Department will be able to begin the claims process if needed. Please make sure authorization is received from the administrator prior to teardown or repair.

 

How do I purchase the tire & wheel coverage?
The tire and wheel coverage is an optional add-on to the Extended Service Contract or a stand-alone contract. Meaning you can buy it separate from the Extended Service Contract and the effective/expiration dates are separate. Enrollment is also completed electronically through the website.

 

Are there any additional fees or taxes?
​No. Unless you are a resident of Wisconsin, sales tax is not collected. Shipping is free!

 

What is the deductible for claims?
The deductible is $50 for any covered repair under the standard ESP. Under the Performance Plus ESP, deductible is $100. Repairs can be performed at any PPESP Dealership in the US, Canada, or Puerto Rico. The deductible is also only $50/$100 if repairs are performed at your desired State Licensed Repair Facility.